At Belmont Dental Group, your privacy is respected and protected. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information.
We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
This policy is displayed in our patient waiting area and reviewed annually.
We usually collect personal and health information directly from you or your authorised representative.
This may include:
We may also collect health information from third parties such as other health professionals but only with your consent or where it is reasonably expected for your care.
If you choose not to provide information necessary for your care, we may be unable to deliver appropriate services.
Your information is used and disclosed only for purposes directly related to your care, including:
Your information may also be shared with our parent company, Ekera Dental Pty Ltd, for administrative, quality assurance, compliance, and operational purposes. Ekera Dental is bound by the same Australian Privacy Principles and will handle your information securely and in accordance with this policy.
We will not use or disclose your information for other purposes unless:
We may use your information to provide you with updates about our services. You can opt out of receiving marketing material at any time by contacting the practice.
We will never sell your personal information.
Your email address is only collected when you provide it and will only be used for the purpose for which it was given. You will not be added to mailing lists without consent.
Our website may collect anonymous data such as:
This information is used to improve site usability. We use session cookies only, which are deleted when your browser is closed. No personal data is stored in cookies.
We take reasonable steps to protect your data from misuse, interference, or loss. This includes:
Records are securely stored and retained for seven years (or until a child patient reaches 25). After this time, records may be destroyed in accordance with legislation.
If you send sensitive information over the internet, we cannot guarantee its security unless encrypted methods are used.
As an employer, the practice collects employee information for human resources and payroll purposes. All staff must sign confidentiality agreements and complete privacy training.
Your personal information may be stored with third-party providers located offshore (e.g., for data storage or software). Where this applies, we take reasonable steps to ensure these providers comply with Australian privacy laws.
You may request access to your personal or health information, or request corrections, by contacting the Practice Privacy Officer in writing.
We may charge a fee for access or copies of records. Access may be refused in certain legal circumstances, in which case we will explain the reasons in writing.
If you believe your privacy has been breached, please contact our Privacy Officer. We will respond promptly and aim to resolve the issue.
Unresolved concerns can be directed to:
Payment is due on the day of service. We have HICAPS and EFTPOS facilities.
The following forms of payment are accepted: Mastercard, Visa, or cash.
Call us now with any enquiries about our services or to make an appointment.
Belmont Dental Group © 2019
Belmont Dental Group © 2019